Privacy Policy

1. Introduction

Rider Africa ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use the Rider Africa Platform in accordance with applicable Namibian data protection laws and international best practices.

2. Information We Collect

2.1 Information You Provide

• Name, email address, and phone number (registration)
• Profile photo (optional)
• Pickup and delivery addresses
• Payment information (processed securely, we do not store card numbers)
• Messages sent via our contact form

2.2 Information Collected Automatically

• GPS location data (when the app is in use)
• Device type, operating system, and app version
• Usage data, including trips and delivery history
• IP address and cookies

3. How We Use Your Information

We use your personal information to:

• Create and manage your account
• Match you with available drivers
• Process payments and send receipts
• Provide customer support
• Improve our Platform and services
• Send service notifications and updates
• Comply with legal obligations

4. Location Data

The Rider Africa app collects real-time GPS location data during active service sessions to facilitate matching with nearby drivers and to provide route tracking. Location data is not collected when the app is not in active use. You may disable location access in your device settings, but this will impact the functionality of the Platform.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Driver-partners: only the information necessary to complete your service (name, pickup/dropoff location, phone number)
• Payment processors: to process transactions securely
• Service providers: such as cloud hosting and analytics platforms, bound by confidentiality agreements
• Authorities: when required by law, court order, or to protect the safety of users

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by law. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data for marketing purposes
• Lodge a complaint with a data protection authority

8. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse traffic. You may accept or decline cookies via the banner displayed on your first visit. See our cookie settings for more detail.

9. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews to protect your personal information from unauthorised access, disclosure, or loss.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

11. Contact Us

For privacy-related enquiries, please contact: admin@riderafrica.com | +264 81 469 8594 / +264 81 732 7089