Frequently Asked
Questions
Everything you need to know about Rider Africa, for customers, drivers, and businesses.
Download the Rider Africa app from the App Store or Google Play. Sign up, choose your service (delivery, transport, grocery), enter your pickup and drop-off details, and confirm. A nearby driver will be matched within minutes.
Pricing is calculated based on distance, service type, and vehicle category. You will see a fare estimate before confirming your booking, no hidden fees. Payment can be made by cash, card, or mobile money.
Yes. Once a driver is assigned, you can track their location live on the map inside the Rider Africa app. You will also receive push notifications at every key stage of your delivery or trip.
Rider Africa provides basic coverage up to N$ 500 for standard deliveries. For high-value items, we offer declared-value insurance at the time of booking. Contact support within 48 hours of delivery for any claims.
Yes. You can cancel free of charge within the first 5 minutes after a driver is dispatched. Cancellations after that may incur a small fee (N$ 25–N$ 50). See our Cancellation Policy for full details.
We currently serve Windhoek and surrounding areas, with rapid expansion planned across Namibia and neighbouring African markets. Check the app for live service coverage in your area.
Still have questions?
Our support team is available 24/7 and will respond within 2 hours.